# Ticketize.it

> Ticketize.it is a SaaS tool that keeps two Jira projects in sync bidirectionally — cross-site or same-site — mirroring issues, comments, attachments, status, priority, and assignees in near real time. It is built for teams that work across multiple Jira instances (agencies, client/vendor pairs, post-merger orgs, internal/external project splits) and need both sides to stay consistent without manual copy-paste. Pricing starts at $0 (free tier) and $3/month for the Starter plan.

## What it does

- **Bidirectional sync** between Jira Cloud projects: change either side, the other mirrors within seconds.
- **Cross-site and same-site**: sync two different Atlassian sites (e.g. client.atlassian.net ↔ acme.atlassian.net) or two projects on one site.
- **Mirrors** issues, comments, attachments (byte-for-byte), status, priority, issue type, and assignee (resolved by email → Atlassian accountId).
- **Smart field mapping** via a visual wizard — map differing statuses, priorities, and issue types between projects.
- **Drift detection**: if both sides edit the same field between syncs, the conflict is flagged in a Sync Inbox for one-click resolution instead of silently overwriting.
- **Real-time webhooks** (paid) or 1-minute polling (free).
- **No lock-in**: a one-click "Disconnect & clean up" strips every Ticketize marker from your tickets.

## Key facts

- **Category:** issue-tracker synchronization / Jira integration (SaaS, web app).
- **Supported today:** Jira Cloud ↔ Jira Cloud. Roadmap: Linear, GitHub Issues, Azure DevOps.
- **Auth:** Atlassian OAuth 2.0 (3LO) — no API tokens to manage.
- **Security:** per-tenant AES-256-GCM envelope encryption for OAuth tokens; PostgreSQL Row-Level Security for tenant isolation; gateway rate-limiting; audit log.
- **Pricing:** Free $0 · Starter $3/mo · Pro $12/mo · Business $29/mo · Enterprise from $998/yr. 15% off annual. No Atlassian Marketplace fee. Every paid plan includes bidirectional sync, webhooks, comments + attachments.
- **Hosting:** EU-based. SOC 2 pending, GDPR ready.

## Pages

- [Home](https://ticketize.it/): product overview, features, security, pricing summary.
- [Pricing](https://ticketize.it/pricing): all five plans, full feature comparison, billing FAQ.
- [Docs](https://ticketize.it/docs): step-by-step setup (account → connect Jira → sync rule → field mapping), troubleshooting, security.
- [Support](https://ticketize.it/support): support, security, and privacy contacts.
- [Privacy Policy](https://ticketize.it/privacy) · [Terms of Service](https://ticketize.it/terms) · [DPA](https://ticketize.it/dpa)
- [Full content for AI ingestion](https://ticketize.it/llms-full.txt)

## Get started

- **Sign up / app:** https://app.ticketize.it/signup
- **Operator:** DevOps Team (https://devopsteam.io)
- **Contact:** support@ticketize.it

## License

Marketing content on this site is free to read and quote with attribution to the page URL.