Support
The fastest way to reach us is email. Free-tier questions are answered best-effort from the community queue; paid plans carry a response-time commitment — 48 hours on Starter, 24 hours on Pro, and a shared Slack channel on Business. See pricing for the full support matrix.
Security issues
Suspected vulnerabilities or anything that looks like a security incident. Please do not disclose publicly until we have had a chance to respond.
Privacy & data requests
Access, export, or deletion of your personal data; questions about our Privacy Policy.
Before you write
Including the following helps us help you faster:
- Your account email and (if relevant) the affected tenant name.
- What you were doing when the issue happened — the URL of the page in
app.ticketize.itworks well. - What you expected to happen, what actually happened, and any error text the UI showed.
- Approximate timestamp (with timezone) so we can find logs.